I will do everything I can to make my customers happy!
If you have a problem with any of these terms, they may be changed if discussed with me prior to paying for your commissioned piece.
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1) GENERAL TERMS
• All drawings will include a subtle sign that you may not remove.
• Prices are subject to change based on demand.
• I have the right to reject any order for any reason.
• I do consent to allow my work to be used in any AI program.
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2) PAYMENT
• Currency accepted is GBP and can be paid through PayPal.
• Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval.
• Don’t send me any payment before I have agreed to give you a slot and requested you to send me the payment.
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3) PROCESS AND DELIVERY
• I will make reviews with you while I work on the commission to make sure I do it right for you!
These WIPs will have a watermark and will be smaller than the final piece.
• The time it takes to finish your commission varies 1 – 3 months depending on factors such as health, the complexity of the commissioned piece and other work. I will notify you of any delays.
• Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product.
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4) REVISIONS
• You get 3 rounds of changes on the commissioned piece included in the price.
• A fee will be added if you want something changed on the final drawing – unless a misunderstanding from my side has been made.
• If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.
• If your reference is unclear to start with changes will come at an extra charge.
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5) COPYRIGHT / USAGE POLICY
I, Magdalena Antczak (the artist):
I retain all copyrights over the commissioned artwork.• I reserve the right to cancel and refund the order at any time for any reason.
• I will NOT claim the intellectual property (IP) of the commissioned artwork.
• I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.
• I reserve the right to post the commissioned artwork online, such as social media, and in publications in artbooks and portfolios, and can promote myself with it.
You (The commissioner):
• You retain the rights to the intellectual property (IP).
• You may use the commissioned piece for personal use unless agreed otherwise (you can upload it on all your social media profiles, forums, etc.)
• You may NOT use the commissioned artwork for commercial purposes.
• You may NOT profit off the commissioned piece (reselling/redistributing, making prints etc.)
The following is considered copyright infringement:
• Reproducing/using the copyrighted artwork commercially – means making money off it in any way.
• Claiming the artwork as your own, reposting without credit or tracing.
• Removing my signature from the artwork
• Altering the artwork without my consent
• Using my artwork in AI imagery
I reserve the full rights to the image and its use/distribution. In some cases, the commercial rights to the image may be purchased.
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6) REFUND / CANCELLATION POLICY
• The buyer is not allowed a refund once I started working on the commission.
• If for any reason I am unable to start your commission, you will receive a full refund.
• If you cancel your order before I started it, you can get a full refund.
• If you are getting a refund, do not request a PayPal chargeback. I will transfer the money back to you myself.
• If you request a PayPal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply PayPal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.
If the buyer breaks any of the points stated above they will lose all the beforementioned rights to the artwork commissioned by me, Magdalena Antczak (the artist), and I will have the right to profit further from the commissioned artwork in any way.
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What do you get?
• Drafts/mock-ups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts)
• Sketch and/or final sketches that you must accept before I continue the work
• Insight and involvement in colour plan (depending on the complexity of the commissioned piece)
• Full-resolution file (300 DPI) of final drawing. If there is a specific size you’d like, I can resize it for you. Final file formats are usually PNG.